Discussion wk 6 om | Operations Management homework help

 

“Bank USA” Please respond to the following:

  • From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.
  • Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.

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