Conflict | COM 325 Communication & Conflict | Ashford University

 This process consists of a series of five steps, and can help to successfully resolve conflict. (Abigail & Cahn, 2011) The five steps are: the prelude to conflict, the triggering event, the initiation phase, the differentiation phase, and the resolution phase 

using the book 

 Abigail, R. & Chan, D. (2011). Managing conflict through communication 

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